
Kainaaz
Infotec
offers a
host of
integrated
remote support
services.
These include
customer
care and
technical
support
through
multiple
communication
channels,
backend
transaction
processing,
outbound
collections
and telemarketing.
Web based
services
including
real-time
chat among
others.
Our
'co-sourcing'
model and
100% BPO
focus has
enabled
us to re-engineer
processes
and also
provide
value-added
services.
These services
vary from
simple to
complex
processes
keeping
the customer
in mind.
With our
Outsourcing
Services
solution,
enterprise
service
providers
can increase
market share
by cutting
labor costs,
scaling
service
delivery
capacity
and delivering
higher value,
higher margin
application
management
services.
The
3 key elements
of our services
include:
Core Competencies,
Domain
Expertise,
and Service
Channels
Typical
business
process
services
include:
-
Website
Maintenance
and Support
-
Online
Advertising
&
Multimedia
Presentation
-
Customer
Service
Desks
&
Helpdesk
-
27X7
Customer
Contact
centers
-
E-Commerce
-
Printing
&
fulfillment
-
Database
handling
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